Overview

Our after sales service policy is to achieve maximum level of customer satisfaction. After sales service is important; because applied services will increase the lifetime of our products, eliminates the health, safety and environment risks which may arise from faulty operation or neglected maintenance. Our after sales service approach is to offer service in time, Without compromising from high quality standards and to never leave our customers with unsolved problems. We always remember that the products are still carrying our brand. Their foresignificant investments have been applied to ISISAN after sales service team and significant investments for the development of our after sales service team.


Our services include remote help, continuous technical support, providing commissioning, operating and maintenance instructions, announcing system upgrades and improvements on the products throughout its entire service life. We offer more comprehensive, location and product specific service packages upon agreement.


SALES PROPOSALISISAN is willing to partner with stakeholders – Oil companies, Station owners, Large fleet owners, Industries, wishing to invest in newer technology, for spreading the Virtual Natural Gas Network. ISISAN stands committed to work as a team with stakeholders in carrying out feasibility study, Safety analysis and providing the required technical and commercial support. The stakeholders will be extensively trained on operating the system and carrying out routine maintenance.


SERVICESISISAN provides round the clock service support to its customers. Possible Interventions during the life cycle of the equipment's.

  • Cold End Replacement
  • Cartridge and Seal Revision
  • Precautionary and Corrective Maintenance
  • Exchange Program

Spare PartsISISAN maintains stock of cryogenic components and the same is shipped to the customers in the shortest possible time.


SUPPORT
Inspection, analyzing the current condition of the system, determining the level of service or maintenance, remote help, support for in-site repair or re-qualification.


MAINTENANCE
Location and product specific services including periodic maintenance and regular preventive checks.


TRAININGIn order to get familiar with LNG Cryogenic technology and components. ISISAN regularly arranges training classes, mainly for turnkey station suppliers. This session includes educational programs about different technical aspects for the station achievement, in particular safety, risk analysis and emergency plan, technical management and maintenance.


ENGINEERING SUPPORT
Our experienced engineering team offers to analyze your requirements and offer the best solutions.


QUALITY & CERTIFICATIONS


ISISAN works in compliance with following European Certifications.

  • PED CERTIFICATION – VEU Directive 97/23/EC
  • QUALITY MANAGEMENT SYSTEM
  • MACHINERY EUROPEAN DIRECTIVE 2006/42/EC
  • ATEX EUROPEAN DIRECTIVE 94/9/EC
  • RUSSIAN/BALTIC AREA CERTIFICATIONS: GOST – R, ROSTECHNADZOR, GAZPROM
  • EIGA/IGC/CGA GUIDELINES
  • MID/NMI

The manufacturing facilities of ISISAN and its partners are equipped with advanced test station fir checking the dimensional accuracy of components before final assembly and testing. The pumps are subjected to functional test by using LIN before delivery.